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Network Status
This page will keep you up to date on any problems being experienced by ACN Dial-Up Internet Service at this time and in
the past. If you have any further questions about a problem area and how it affects you, please feel free to contact
customer service.
Existing Issues
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6/8/2009
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Orangeville, ON PoP Going Off-Line Today
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The Orangeville, ON POP number in Canada is going off-line today. If you were using this number, please consult the list of alternative access numbers to find a replacement. Everyone should have an alternative access number available, no one should lose coverage.
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6/2/2011
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Scheduled Maintenance will cause service outage between 12am-2am MDT Friday - 06/03
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We will be performing scheduled maintenance on core servers/systems tonight between 12am - 2am MDT. This maintenance will cause interruptions in Internet access and may cause other systems and services to be unavailable during these hours.
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3/4/2008
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Level3 issues
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There appears to be an issue with the Level3 network right now in the midwest from Texas to Arkansas, on up to Kansas, Indiana, and Ohio. We have already contacted the vendor and have a ticket open with them, but they do not have any further details on the issue yet.
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12/27/2007
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Logan Ohio Access Number Issue
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Several access numbers in Logan Ohio are down and returning dead air.
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1/3/2011
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Radius Authentication Issue
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Update:
This issue is resolved. If trouble persists please escalate a ticket, if you have not already, with the following details:
username@realm.com
password
POP number (call to)
originating number (call from)
error code/description.
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1/11/2010
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Phishing Emails
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There are many Phishing emails going around currently. Please have end users with Google report them if they are complaining about them. As per Google''s help instructions:
http://mail.google.com/support/bin/answer.py?hl=en&answer=29381
Also for US customers, they can report them to the government at:
http://www.us-cert.gov/nav/report_phishing.html
No escalation is needed.
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Quick Links
Additional Services
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3,400 dial-up locations